Seth King
This app, which was already horrible on launch, has steadily gotten buggier, sluggish and increasingly more frustrating. Using this app is legitimately a form of torture. The most basic interactions crash the app, and that is if you can even log in to begin with as you will most likely be stuck on the splash screen. The UX/UI makes no sense. Menu items and functionality are placed with no hierarchy. If you have ever used MTN Ghana's website, you already know what you're in for. Good luck.
69 people found this review helpful
Thanks for your feedback. We do apologize for the poor experience. Kindly chat with us via WhatsApp on 0554300000 or share an email via mymtn.gh@mtn.com to enable us to address any difficulty you are facing. *Edwina
Restoration Nutefe
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This app has improved over the years. The app works for me now, but it's still far from perfect. First of all, the app consumes a LOT of data. Sometimes, when I just open it, I get network speeds of over 1MB/s (I use a Tecno, which can show my network speed), which I get when I'm usually downloading something. Please optimize your app some more. Secondly, I tried buying data with MoMo, using the app, but an error occurred, but I lost my money. Kindly fix these issues. Thanks!!
86 people found this review helpful
We truly appreciate your feedback on the MYMTN App as it helps us make improvements. Rest assured that we have acknowledged your concerns and will investigate them thoroughly. If you have any more questions or feedback, please feel free to contact us at mymtn.gh@mtn.com. *Farida
Isaac Adjei Twum
Mine is totally different, when I open the app, I only see a gentleman sitting around a round table smiling and a white round circle roaming and that's it noting else. I intentionally left it on for the whole night last time with my Internet on but when I woke the next morning, it was the same story with roaming status. I use Samsung Galaxy s6 and I want to know if this problem has something to do with compatibility with my s6 phone or something else. Thank you.
1 person found this review helpful
Thanks for the feedback, Isaac. We are sorry to hear about your experience. Can you please uninstall the App, reinstall it and revert with feedback? If issue persists, please reach out to us via mymtn.gh@mtn.com with your phone number for support. We look forward to hearing from you again. *Farida