Academic year
2019-20
Is found in:
- Bachelor of Retail Management, programme stage 2
This is a single course unit.
Study load:
3 credits
Weight:
3,00
Total study time: 75,00 hours
Special admission is required to enrol in this course unit under
- credit contract.
- exam contract (to obtain a credit).
- exam contract (to obtain a degree).
Co-ordinator: Trypsteen Johan
Languages: French
Scheduled for: Semester 1
Final objectives
Communicating and connecting: communicating effectively and efficiently and using communication to connect with all stakeholders |
Objectives
- The student can meet efficiently and effectively in French
- The student can report efficiently and effectively in French
- The student can orally conduct a complaint interview, a bad news interview, while taking the requirements for effectiveness into account (clear, efficient, appropriate, attractive and reasonably accurate French).
- The student can use language to constructively and actively connect with all stakeholders
Contents
- meeting
- reporting
- Complaint conversation, bad news conversation
- Connecting, dealing with conflict and feedback
Organisation of education
Contactonderwijs24,00 hours Teaching methods
Learning dialogue
Practice session
Dual learning
Assignment
Excursion
Evaluation
Evaluation(s) for first exam chance
Moment | Form | % | Remark |
Non-periodic | Integrated assessment | 100,00 | Zie evaluatiekaart Chamilo. |
Evaluation(s) for re-sit exam
Moment | Form | % | Remark |
Periodic | Integrated assessment | 100,00 | Zie evaluatiekaart Chamilo. |
This course unit is marked out of 20 (rounded to an integer).
Re-sit exam: is possible.
Study materials
1. Mandatory books
Mandatory - Author: J.L.Penforis
- Edition: 3de editie
- ISBN-nr: 978-20-903-8682-0
Possible deadlines for learning account: 01.12.2019 ()