Academic year
2019-20
Is found in:
- Bachelor of Retail Management, programme stage 2
This is a single course unit.
Study load:
3 credits
Weight:
3,00
Total study time: 75,00 hours
Special admission is required to enrol in this course unit under
- credit contract.
- exam contract (to obtain a credit).
- exam contract (to obtain a degree).
Co-ordinator: De Clercq Anne
Languages: English
Scheduled for: Semester 2
Final objectives
| Communicating and connecting: communicating effectively and efficiently and using communication to connect with all stakeholders |
Objectives
- The student can meet efficiently and effectively in English
- The student can report efficiently and effectively in English
- The student can conduct an oral complaint interview, a bad news interview, while taking the requirements for effectiveness into account(clear, efficient, appropriate, attractive and reasonably accurate English).
- The student can use language to constructively and actively connect with all stakeholders
Contents
- Meeting
- Reporting
- Complaint conversation, bad news conversation
- Connecting, dealing with conflict and feedback
Organisation of education
Contactonderwijs36,00 hoursTeaching methods
Learning dialogue
Practice session
Assignment
Dual learning
Evaluation
Evaluation(s) for first exam chance
| Moment | Form | % | Remark |
| Non-periodic | Integrated assessment | 100,00 | Zie evaluatiekaart Chamilo. |
Evaluation(s) for re-sit exam
| Moment | Form | % | Remark |
| Periodic | Integrated assessment | 100,00 | Zie evaluatiekaart Chamilo. |
This course unit is marked out of 20 (rounded to an integer).
Re-sit exam: is possible.
Study materials
1. Mandatory books
Business Partner B1+, coursebook with digital resourcesMandatory - Author: I. Dubicka, M. O' Keefe, B. Dignen, M. Hogan, L. Wright
- Publisher: Pearson
- Edition: 2018
- ISBN-nr: 978-12-922-3355-0
Possible deadlines for learning account: 15.03.2020 ()