Job summary
The Bolton Mental Health Directorate has an exciting opportunity for a dynamic and enthusiastic individual to apply for this role within the Bolton Directorate. This post is advertised as 37.5 hours permanent position is to support the directorate in maintaining its excellent administration in line with a recent review of its provisions. Currently based at Breightmet Health Centre, this role will be within the Old Age Community Mental Health Team and Memory Assessment Team. The post holder will carry out day to day administrative duties within a very busy office environment, as well as being responsible for providing relevant managers with vital information relating to targets, ensuring accurate, up to date recording of patient information on both Health and Social Care systems, for staff across a range of disciplines. Reception cover on a rota basis may also be required. This is a full time position of 37.5 hours and may require the post holder to travel to other sites within the directorate and other Trust locations as and when required. If you require any further information please contact Ruth Yates, Senior Administrator on 01204 483795 or Julie Wheeler, Administration Manager on 01204 483142.
Main duties of the job
Telephone communication with service users and team members
Monitoring and processing of referrals
Booking of appointments
Using the Trust Electronic patient record system
Using the Council electronic record system
Assisting the clinical team in all aspects of administration
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
All Trust sites have been designated a no smoking area. The post holder is therefore advised smoking is not permitted within the hospital premises or grounds or whilst representing the Trust in the course of their duty. While the Trust will not discriminate against employing smokers, all prospective employees should be aware of this policy
Job description
Job responsibilities
Responsible for providing administrative support to the clinical teams of Older Adult and Memory Assessment Services. This involves, but is not exhaustive of, processing of referrals, ensuring all aspects of data quality are adhered to, receiving and making of telephone calls to service users, typing of care need assessments and any other relevant documentation to the Trust electronic record system (Paris) and Bolton Council electronic record system (Liquid Logic)
Job description
Job responsibilities
Responsible for providing administrative support to the clinical teams of Older Adult and Memory Assessment Services. This involves, but is not exhaustive of, processing of referrals, ensuring all aspects of data quality are adhered to, receiving and making of telephone calls to service users, typing of care need assessments and any other relevant documentation to the Trust electronic record system (Paris) and Bolton Council electronic record system (Liquid Logic)
Person Specification
education/qualifications
Essential
- oAbility to use Microsoft packages to a high standard.
- oKnowledge of word application essential.
- oGCSE Maths and English or equivalent.
Desirable
- oIT related qualification.
- oRSA . NVQ qualification.
Experience
Essential
- oAbility to liaise with multidisciplinary team and differing levels of personnel.
- oNeeds to be able to decide importance of tasks and how to tackle them.
- oMust be able to work with colleagues, sharing workload, particularly in times of colleague absence.
- oWorking within a confidential environment.
Desirable
- oUse of office equipment
- oContact with service users.
- oA patient administrative background.
- oKnowledge of Performance and Data Quality.
- oExperience of using Trust/Social Care systems Paris and Liquid Logic.
Knowledge
Essential
- oMust be able to demonstrate clear understanding of confidentiality relating to the workplace.
- oClear understanding of The Data Protection Act.
- oTraining and developing according to the needs of service and self.
- oUse of office equipment.
- oAble to demonstrate a clear understanding and willingness to develop in line with Trust policy.
Desirable
- oUse of EPR systems.
- oAdaptable to new systems/ processes.
Skills and Abilities
Essential
- oEffective time management skill
- oThe ability to prioritise and plan conflicting and complex work demands
- oOutstanding communication Skills
- oThe ability to navigate IT systems, including Excel, Word and Powerpoint
- oAbility to be numerate and provide statistical data accurately.
Desirable
- oPatient administration background
- oKnowledge of the EPR system
- oKnowledge of working within the NHS
Person Specification
education/qualifications
Essential
- oAbility to use Microsoft packages to a high standard.
- oKnowledge of word application essential.
- oGCSE Maths and English or equivalent.
Desirable
- oIT related qualification.
- oRSA . NVQ qualification.
Experience
Essential
- oAbility to liaise with multidisciplinary team and differing levels of personnel.
- oNeeds to be able to decide importance of tasks and how to tackle them.
- oMust be able to work with colleagues, sharing workload, particularly in times of colleague absence.
- oWorking within a confidential environment.
Desirable
- oUse of office equipment
- oContact with service users.
- oA patient administrative background.
- oKnowledge of Performance and Data Quality.
- oExperience of using Trust/Social Care systems Paris and Liquid Logic.
Knowledge
Essential
- oMust be able to demonstrate clear understanding of confidentiality relating to the workplace.
- oClear understanding of The Data Protection Act.
- oTraining and developing according to the needs of service and self.
- oUse of office equipment.
- oAble to demonstrate a clear understanding and willingness to develop in line with Trust policy.
Desirable
- oUse of EPR systems.
- oAdaptable to new systems/ processes.
Skills and Abilities
Essential
- oEffective time management skill
- oThe ability to prioritise and plan conflicting and complex work demands
- oOutstanding communication Skills
- oThe ability to navigate IT systems, including Excel, Word and Powerpoint
- oAbility to be numerate and provide statistical data accurately.
Desirable
- oPatient administration background
- oKnowledge of the EPR system
- oKnowledge of working within the NHS
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
