Job summary
The Bolton Administration Team are looking for a dynamic and enthusiastic individual to apply for a vacancy based within the Bolton Directorate.
Currently based at Rivington Unit, Royal Bolton Hospital, Bolton.
The Peripatetic will undertake general office duties and help the team where extra admin support is required and will report to the relevant Administration Manager.
This is a full time Peripatetic role.
These duties may include (dependant on where the cover is required):Undertake general administrative office duties including the typing of medical and other correspondence, actioning any requirements identified within the typing.
You will answer and manage calls from service uses and their carers / relatives and other health and social care professionals.
Typing clinic letters and reports using DICT8, prepare agenda's, minuting of meetings and covering elements of patient finances.
This will also include Reception cover.
The post is currently full time and may require the post holder to travel to other sites within the Bolton directorate as and when required.
Main duties of the job
To support the Bolton Directorate in providing a comprehensive administrative service to the relevant administration teams.
The post holder will work within the team where extra admin support is needed, and will report to the relevant Administration Manager.
These duties may include (dependent on where the cover is required):
You will undertake general administrative office duties including the typing of medical and other correspondence, actioning any requirements identified within the typing. They will answer and manage calls from service uses and their carers / relatives and other health and social care professionals. Typing clinic letters and reports, prepare agenda's, minuting meetings, CPA documentation within the CMHT's, administration of Subject Access Requests as well as patient finances. This will also include Reception cover
About us
Greater Manchester Mental Health (GMMH) Foundation Trust employs over6,400members of staff, who deliver services from more than160locations.
We provide inpatient and community-based mental health care for people living in Bolton, the city of Manchester, Salford,Trafford and the borough of Wigan, and a wide range of specialist mental health and substance misuse services across Greater Manchester, the north west of England and beyond.
Greater Manchester is one of the world's most innovative, original and exciting places to live and work. From the beauty of the surrounding countryside to the heart of the vibrant inner city with great shopping, entertainment and dining options.
Wherever you go you will experience a great northern welcome with people famed for their warmth, humour and generosity.
Our people enjoy their work, have opportunities to learn and develop their skills and are encouraged to generate new ideas that improve care for our service users.
Job description
Job responsibilities
Undertake audio/clerical duties for the wider team, including minutetaking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting.To be the first point of contact for written and telephone enquiries on behalf of your team, using judgement to establish validity and priority of the contact.Deal with any admission enquiries using judgement and observing patient confidentiality at all times.Liaise with GPs regarding clinic and domiciliary visits. Liaise with outside agencies, including Social Services, Coroners Office, other hospitals, general and geriatric, medical services, service users and their relatives using their knowledge and judgement of any given situation.Liaise on behalf of your team with multi-disciplinary team members with regard to requirements for joint outpatients work/care programming activity.As required by your team, record activity onto appropriate systems meeting all required deadlines.Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.Ensure all discharge notification and summaries are generated and sent to the GP within agreed timeframes.
Job description
Job responsibilities
Undertake audio/clerical duties for the wider team, including minutetaking as required, clinical letters, reports, discharge correspondence and clinical activity data inputting.To be the first point of contact for written and telephone enquiries on behalf of your team, using judgement to establish validity and priority of the contact.Deal with any admission enquiries using judgement and observing patient confidentiality at all times.Liaise with GPs regarding clinic and domiciliary visits. Liaise with outside agencies, including Social Services, Coroners Office, other hospitals, general and geriatric, medical services, service users and their relatives using their knowledge and judgement of any given situation.Liaise on behalf of your team with multi-disciplinary team members with regard to requirements for joint outpatients work/care programming activity.As required by your team, record activity onto appropriate systems meeting all required deadlines.Track all service users from referral to discharge ensuring all appointment and correspondence are within local and national targets.Ensure all discharge notification and summaries are generated and sent to the GP within agreed timeframes.
Person Specification
Education/Qualifications
Essential
- Previous office experience or equal demonstrative experience
- oGCSE Maths and English or equivalent
Desirable
- oIT related qualification
- oRSA / NVQ qualification
Experience
Essential
- oWorking in a confidential environment
- oUse of VDU
Desirable
- oUse of office equipment
- oMedical terminology
- oContact with patients / service users
- oA patient administrative background
- oKnowledge of Performance and Data Quality
- oLiquid Logic
- oReception experience
Knowledge
Essential
- oThe Data Protection Act
- oPatient Confidentiality
- oUse of office equipment
- oThe importance of working as part of a team as well as using own initiative
Desirable
- oUse of EPR systems
- oAdaptable to new systems / processes
Skills and Abilities
Essential
- oEffective time management skills
- oMinute taking
- oAdvanced keyboard Skills
- oThe ability to navigate IT systems, inc Excel, Word and Powerpoint
- oA caring and sensitive attitude when communicating with staff and patients
- oAbility to be numerate and provide statistical data accurately.
- oFlexibility
Desirable
- oPatient administration background
- oKnowledge of the EPR system
- oAudio Typing
- oTouch typist
- oKnowledge of Care Programme Approach (CPA)
Person Specification
Education/Qualifications
Essential
- Previous office experience or equal demonstrative experience
- oGCSE Maths and English or equivalent
Desirable
- oIT related qualification
- oRSA / NVQ qualification
Experience
Essential
- oWorking in a confidential environment
- oUse of VDU
Desirable
- oUse of office equipment
- oMedical terminology
- oContact with patients / service users
- oA patient administrative background
- oKnowledge of Performance and Data Quality
- oLiquid Logic
- oReception experience
Knowledge
Essential
- oThe Data Protection Act
- oPatient Confidentiality
- oUse of office equipment
- oThe importance of working as part of a team as well as using own initiative
Desirable
- oUse of EPR systems
- oAdaptable to new systems / processes
Skills and Abilities
Essential
- oEffective time management skills
- oMinute taking
- oAdvanced keyboard Skills
- oThe ability to navigate IT systems, inc Excel, Word and Powerpoint
- oA caring and sensitive attitude when communicating with staff and patients
- oAbility to be numerate and provide statistical data accurately.
- oFlexibility
Desirable
- oPatient administration background
- oKnowledge of the EPR system
- oAudio Typing
- oTouch typist
- oKnowledge of Care Programme Approach (CPA)
Additional information
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
