Dear TRA Committee Member,

Welcome to our TRA Newsletter. In this edition you will find information on recent and upcoming events on estates as well as funding opportunities, volunteer and training opportunities.

Fibre Broadband

Community Fibre Limited will be undertaking installation works on Lambeth estates in the coming weeks. Full details are available here. There is also an opportunity for free accredited training and support for resident to become Digital Skilled Trainers, Champions and Ambassadors. For full details please email Community Fibre.

Get Connected digital skills course

The Get Connected course empowers learners to gain the digital skills needed to confidently use the internet. Learn how to set up social media accounts, use different apps or improve your skills with email and other online tools. For full information please contact Abel Solomon on Abel.Solomon@wlm.org.uk or on 07903629544.

Thriving North and GoodPeople - wellbeing services for residents

As part of work to improve health and wellbeing services for residents, we are having short group conversations involving local people over Zoom on Tuesday, 8. Wednesday, 9 and Thursday, 10 March.  This is an opportunity to help shape future services for local people, in a friendly and relaxed environment.  

The following questions below will be asked at the meeting

• What does good health and wellbeing mean to you?
• What support, services and activities are needed locally to improve the   health of residents?
• How can we make them easier to access?

As a thank you for participating you will receive a £20 Amazon voucher. If you are interested, please contact Joss Hunt on joss@goodpeople.co.uk or on 07710 918378 to arrange a suitable time.

Tea & Tech: Managing Health Online

Learn how to find your GP on the internet & the explore useful apps you can use to prepare for and manage appointments.

Date and time: Thursday, 31 March 2022 14:00 – 16:00
Location: Myatt’s Field North Centre, 1 Eythorne Rd, Vassal, SW9 7RH.

What we will cover:

•  Finding your GP online
•  NHS App/ Patient Access / Dr iQ / Patient Access
•  Safety & Privacy
•  Information & advice
•  Help from a volunteer
•  Refreshments

Please register at Eventbrite  or contact info@clearcommunityweb.co.uk or on
07523 646277 or for full information please see here

Repairs Call Centre feedback survey

We are reviewing the future direction of our Housing Repairs Call Centre and how this can deliver a better customer experience for residents.  I

We want to make it easier to contact us about repairs and out-of-hours services for your home. We know you've got some really valuable experience which will help us to do this. 

Can you tell us about your experiences of using these services, so we can use your feedback to improve them?

Please complete this quick survey to share your views.

Your feedback will be read and analysed as part of an important project we’re working on to improve the service we offer to you.

Housing repairs online portal

We are excited to launch our new Housing Repairs online service. The service, called My Repairs will allow housing tenants to request and manage housing repairs using new functionality within the housing online portal. You can use My Repairs to:

• View 12 months of repairs history and full details including repair status, description, location, appointment day and time, contractor, and completion day. 
• Report a new repair
• Select a repair appointment 
• Update repair appointments to re-schedule the repair or change the order

This is one of many improvements we are making to our services to make things easier for residents as part of our digital investment in housing, we will be adding more features to housing online next year to continue making things simpler and easier for you to find and use the services you need.

How to use My Repairs

It is really easy and simple to use, all you have to do is log into your tenant account online and click on the ‘My Repairs’ box. If you need to order a new repair these are the steps you need to take:

1. Log in to your Tenant account
2. Click on the “My repairs” tile
3. Click on “Report a repair for this property” 
4. Read the instructions and then click on “Report a repair”
5. Use the tool to identify exactly what needs repairing
6. Add any information that will help the contractor to better understand your problem
7. Select the day and slot for your appointment

While you’re having a look around the site, please try all the new features and let us know what you think: what works and what doesn’t work. You can give us feedback and ask any questions you have using this form.

We welcome your feedback to help make the service the best it can be. If you find that it isn’t working as you would expect, please tell us - we will use your feedback to make changes and fix issues.

We look forward to hearing from you and thank you for your help.

Lambeth Larder community grants

Lambeth Larder is a social enterprise based in Brixton, supporting local people in financial need. They also work with local groups and provide information and resources to help them support local people Is your community group looking for funding? Here are some funders that support community groups.

Changing Lives

Changing Lives is a social value programme that is making Lambeth better by supporting local residents with big ideas to get them off the ground. It’s also providing new employment, training and volunteering opportunities. You can find out more online or by emailing them at changinglives@lambeth.gov.uk

Prince of Wales Charitable Fund small grants

The Prince of Wales’s Charitable Fund (PWCF) has re-opened its Small Grants Programme to registered not-for-profit organisations supporting grassroots projects in diverse and deprived communities across the UK. Grants of up to £5,000 are available (the average award is £1,500) to organisations with an income of up to £1 million to support a wide range of good causes within the PWCF’s core funding themes: Heritage & Conservation  Education Health & Wellbeing Social Inclusion Environment and Countryside Multi-year small grants will be considered. Priority will be given to organisations of which HRH The Prince of Wales is Patron. Applications can be made at any time and will be considered by the Small Grant committee at their next quarterly meeting in May 2022.

Free courses for Lambeth tenants

Enrolments are taking place for the next cohort of courses below. AET Level 3 Food & Hygiene Level 2 CIH Housing Practice Level 3 Preparing to work in schools  If you are interested in any of these courses please contact High Trees on courses@high-trees.org or you can register online by visiting High Trees Community Trust Development.   The Trust also offers a range of other courses for residents. To find courses please visit the High Trees Community Development website.