Last Updated: April 16, 2024
This Global Data Privacy Policy (Policy) outlines how Outgrow collects, processes and uses information in compliance with applicable laws and regulations. User’s privacy and the confidentiality of the information that the user might obtain through or upload on the Outgrow Website or Application are priorities for Outgrow.
Outgrow (“OUTGROW”, “we”, “us” or “our”) is committed to protecting the privacy of information of identifiable individuals who visit the www.outgrow.co website (the “Site”) and use the services available thereon (the “Services”). If we make any material change to this Policy, we will post the revised Policy to this web page and update the “Effective” date above to reflect the date on which the revised Policy became effective. Your continued use of the Services following the posting of any amendment to the Privacy Policy shall constitute your acceptance of such amendment.
Personal Data (“PII”) is any information concerning a specific or definable natural person. Outgrow respects the data entrusted to us by our clients, vendors, suppliers, contractors, and employees and is committed to ensuring its security through fair and transparent practices.
This Policy includes the minimum standards for data privacy applicable to Outgrow. This Policy is primarily derived from the General Data Protection Regulation (EU GDPR) framework.
Outgrow performs the role of a data transmitter during the course of business. As a data transmitter, we transmit information on behalf of another group company or a third party. Outgrow does not process sensitive PII data like credit card numbers, social security numbers etc.
Where required by law, Outgrow obtains consent from individuals and uses that consent as the basis for the processing of PII, including to collect, use, retain, or disclose such data. Individuals are given the choice to opt-in or opt-out of this procedure.
For all contact or data forms hosted on Outgrow, if required by the user and the law of the concerned geography, the user is allowed to add opt-in widgets with clear data privacy statements for end user’s reference. When required, opt-out widgets can also be added by the user.
Also Outgrow’s double opt-in feature allows you to obtain consent from individuals twice, once when filling out the form and the second opt-in can be handled via email confirmation, where the user receives an email confirming their interest in joining your email list.
When you join us as a user of our Services, we ask for information that will be used to activate your account, provide the Services to you, communicate with you about the status of your account, and for other purposes set out in this Privacy Policy. Your name, company name, address, telephone number, email address, credit card information and certain other information about you may be required to provide the Services or disclosed by you during your use of the Services. You will also be asked to create a private password, which will become part of your account information.
By providing information to us and by retaining us to provide you with the Services, you voluntarily consent to the collection, use and disclosure of such information as specified in this Privacy Policy. Without limiting the foregoing, we may on occasion ask you to consent when we collect, use, or disclose your information in specific circumstances. Sometimes your consent will be implied through your conduct with us if the purpose of the collection, use or disclosure is obvious and you voluntarily provide the information.
All the PII or any other type of information that the user might obtain through or upload on the Outgrow Website will be subject to our privacy policy. Even though Outgrow operates and manages the Website, as well as the storage of the information, the user is responsible and the rightful owner of said information. Outgrow is committed to:
All data collected by Outgrow is used expressly for legitimate business activities and for purposes consented to by the individual. Outgrow only uses data in strict adherence to contractual, regulatory and applicable laws.
Outgrow collects data in a fair, transparent, and lawful manner. As such, we adhere to the following guidelines:
The user’s data collected through the registration form on the Outgrow website and application are incorporated in the databases of Outgrow in order to open an account that allows the user to make use of our services. The data may be used to perform the services requested and to review, investigate and analyze how to improve the services provided. Outgrow may also collect and analyze from visitors and users certain information regarding their use of the Website. The information collected may include: Website traffic volume, frequency of visits, type and time of transactions, type of browser and operating system, etc. Outgrow may collaborate with third parties in order to provide the services, in which case those third parties are required to comply with our privacy policy and any other adequate technical and organisational measures to prevent the unauthorized or illegal processing of the information and the accidental loss, destruction or impairment of the same. Data is not disclosed to any third party except for providing the services you requested and for which Outgrow collaborates with third parties; when it is required by a competent authority in the exercise of its duties (for example in order to investigate, prevent or take action regarding illegal activities) or as otherwise required by law.
Outgrow does not retain data any longer than is absolutely necessary. The retention period for data is determined by:
As part of our retention practices, Outgrow documents and tracks:
Outgrow’s Data Retention and Disposal Policy require managerial approval for the disposal, destruction and deletion of any data. Our disposal, destruction and redaction procedures prevent the recovery, theft, misuse or unauthorized access of data.
Any user who previously consented to being added to an email list can request to remove and delete all their information permanently. An Outgrow user can easily delete any lead data directly from the Outgrow analytics tab.
All individuals are given access to review, update or correct their PII. The mode of access to this information is clearly communicated to the individual within an appropriate timeframe. Where required by law, Outgrow will respond to requests from individuals to provide them with information relating to the data, we hold about them. Access to data may be denied if an unreasonable request is made, subject to local laws. If access is denied, Outgrow provides the reason and a point of contact for further inquiry to the individual.
Outgrow may disclose data to third parties as a part of normal business operations. Such third parties must adhere to our appropriate privacy clauses. Third parties are mandated to handle all data in accordance with the following:
Outgrow complies with the EU-U.S. Data Privacy Framework (EU-U.S. DPF) and the UK Extension to the EU-U.S. DPF, and the Swiss-U.S. Data Privacy Framework (Swiss-U.S. DPF) as set forth by the U.S. Department of Commerce. Outgrow has certified to the U.S. Department of Commerce that it adheres to the EU-U.S. Data Privacy Framework Principles (EU-U.S. DPF Principles) with regard to the processing of personal data received from the European Union and the United Kingdom in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF. Outgrow has certified to the U.S. Department of Commerce that it adheres to the Swiss-U.S. Data Privacy Framework Principles (Swiss-U.S. DPF Principles) with regard to the processing of personal data received from Switzerland in reliance on the Swiss-U.S. DPF. If there is any conflict between the terms in this privacy policy and the EU-U.S. DPF Principles and/or the Swiss-U.S. DPF Principles, the Principles shall govern. To learn more about the Data Privacy Framework (DPF) program, and to view our certification, please visit https://www.dataprivacyframework.gov/
Outgrow is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
In certain circumstances, individuals may invoke binding arbitration to resolve disputes related to our adherence to the DPF Principles, as set forth in Annex I of the Principles. To invoke binding arbitration, individuals must deliver notice to Outgrow and follow the procedures and conditions outlined in Annex I.
We may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
In cases of onward transfers of personal information to third parties, Outgrow remains liable for the processing of such information in accordance with the DPF Principles.
The following U.S. entities and subsidiaries of VenturePact also adhere to the EU-U.S. DPF Principles, including as applicable under the UK Extension to the EU-U.S. DPF, and Swiss-U.S. DPF Principles, and are covered by our DPF submission including VenturePact, Outgrow, Omniengage and Chatbot builder.
In compliance with the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF, Outgrow commits to refer unresolved complaints concerning our handling of personal data received in reliance on the EU-U.S. DPF and the UK Extension to the EU-U.S. DPF and the Swiss-U.S. DPF to JAMS, an alternative dispute resolution provider based in the United States and the United Kingdom. If you do not receive timely acknowledgment of your DPF Principles-related complaint from us, or if we have not addressed your DPF Principles-related complaint to your satisfaction, please visit https://www.jamsadr.com/ for more information or to file a complaint. The services of JAMS are provided at no cost to you.
Outgrow has implemented physical, administrative and technical security measures across the organization which are designed to prevent data loss, unauthorized access to data and misuse, disclosure, alteration, damage or destruction of data. We fully understand that the data collected from individuals should be protected. Therefore, we train our employees on the privacy policy as well as information security procedures regarding the appropriate access, use, and disclosure of data. Outgrow also conducts periodic risk assessments on our processes, information systems and third parties. Outgrow has in place an incident response plan with trained personnel to respond to, investigate and mitigate the impact of any incident. Outgrow also maintains adequate plans for business continuity management, as well as disaster recovery processes for testing databases, servers, information systems and processes that handle data.
We will strive to prevent unauthorized access to your information, however, no data transmission over the Internet, by wireless device or over the air is guaranteed to be 100% secure. We will continue to enhance security procedures as new technologies and procedures become available.
We strongly recommend that you do not disclose your password to anyone. If you forget your password, we will ask you for your email and send you an email containing a link that will allow you to reset your password.
Please remember that you control what information you provide while using the Services. Ultimately, you are responsible for maintaining the secrecy of your identification, passwords and/or any information in your possession for the use of the Services. Always be careful and responsible regarding your information. We are not responsible for, and cannot control, the use by others of any information which you provide to them and you should use caution in selecting the information you provide to others through the Services. Similarly, we cannot assume any responsibility for the content of an information or other information which you receive from other users through the Services, and you release us from any and all liability in connection with the contents of any information or other information which you may receive using the Services. We cannot guarantee, or assume any responsibility for verifying, the accuracy of the information or other information provided by any third party. You release us from any and all liability in connection with the use of such information or other information of others.
Outgrow informs individuals that they have a responsibility to provide accurate, complete and relevant information in order to maintain the quality and integrity of all data. Individuals may contact our designated personnel for any updates or corrections. Individuals may verify and challenge the accuracy and completeness of their data and have it amended or deleted if appropriate. Additionally, Outgrow has a system in place to record the date, edits, validation and verification of all data collected, maintained and updated.
This Privacy Policy may be modified, without said modification involving any prejudice to the privacy of the user or the confidentiality of the information the user might collect through or upload on the Outgrow Website.
If you have any questions or suggestions regarding our Privacy Policy, please contact us questions@outgrow.co
Please allow up to four weeks for us to reply.
