• Solutions
    • About our Solution

    Your Social Value, in one place

    Consulting

    Your Social Value, amplified

    Workspace

    Your Social Value, managed

    Measurement

    Your Social Value, quantified

    Explore more...

    Discovery call >

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    Book a 30min discovery session with
a Social Value specialist.



    Call us on 020 3747 6555
or book online.
    Book now
  • Company
    • About us

    About Social Value Portal

    Our members

    Our private and public members

    Annual conference

    Presented by Social Value Portal

    Our people

    Meet our team of specialists

    Our partners

    Meet our key delivery partners

    Explore more...

    Our accreditations >

    SV£ (R)
    100bn
    Our commitment
to delivering Social Value
    Learn more
  • Sectors
    • For all sectors

    Designed to fit your needs

    For buyers

    Your Social Value, amplified

    For bidders

    Win more bids with Social Value

    For business

    Prove your actions and win loyalty

    Explore more...
  • Resources
    • All things Social Value

    Stay in the know...

    Success stories

    Real-world results...

    Events

    Not to be missed events

    News and insights

    Stay up to date...

    Explore more...
    15-17 OCT
    Conference 24 logo white
    Social Value in Action.
    Don't miss out.
    Book now

    Help and Support

    Our Support team are on hand Monday to Friday, 09:00 to 17:00, excluding public holidays.

    Access the Support Hub through your member, supplier or free trial account.

    Support hub

    Other enquiries?
    Get in touch...

    Technical enquiries

    For general enquiries or assistance with technical issues, email support@socialvalueportal.com

     

    Billing enquiries

    For billing, invoice and payment information email accounts@socialvalueportal.com

     

    Response time

    If you call us within business hours, you will be connected with a member of the team. If you have reached us out of hours, you can email us and we will be in touch the next working day.

    If you email us, we will acknowledge your request and you will receive an update from the team within one working day.

     

    Call us!

    Call us on 020 3355 0530. Our team is available from 9am to 5pm on weekdays, excluding public holidays.

     

    Account FAQs

    Is training available?
    Social Value for Members: If you are a member of Social Value Portal, you’ll have access to a wide suite of resources and a team of experts to support you. You’ll be trained on all aspects of our Workspace, the Social Value TOM System™, and how to implement Social Value in your organisation. Get in touch with our Success Team by emailing us at success@socialvalueportal.com.
     
    Social Value for Bidders or Suppliers: If you are bidding for a tender or you are an existing supplier for a contract, you can attend one of our online group sessions. Click on the links below to book your seat.
     
     
    What accounts are available?

    There are three main types:

    Member: This provides access to our online Social Value measurement tool, alongside additional support and features. To find out more get in touch. 

    Supplier: This is for suppliers who want to register to tender for a project. To access a supplier account, you’ll need an invitation-only link from the procuring organisation. 

    Free trial: Never used the platform before? Explore the benefits of using a Social Value calculator before you upgrade to member.

    Do I have to pay?

    To report on your verified Social Value data against the widely recognised Social Value measurement standard, sign up as a member. To find out more, please get in touch. 

    Suppliers can register for an account and make a Social Value submission through their invitation. Once the contract is awarded, there may be a fee for contract management support, communicated through the procurer’s tender documents. This is based on a percentage of the contract value and paid by the winning bidder only.

    How do I register for a tender?

    You will need to follow the link that has been provided by the procuring authority and is included in the Invitation to Tender (ITT) documentation.

    For support on this, you can get in touch with our customer support team.

    Can I register for a tender using an international postcode?

    While we are looking into global markets, the Social Value TOM System™ is currently designed to allow organisations to measure Social Value delivered within the UK so any registrations will ask for a UK postcode.

    If you do not have a UK postcode and want to register for a tender, please contact our Support team to help with the registration at support@socialvalueportal.com

    Accessing the Social Value Workspace

    How do I log in?

    To log in to the Workspace, you will need to use the unique username you were provided with when you initially registered with Social Value Portal.

    Typically, is looks like this: firstname.lastname@socialvalueportal.com.

    If you are not currently using the Workspace as a supplier or client, you can sign up for a free trial account here.

    How do I reset my password?

    To reset your password you will need the unique username you were given when you initially registered with Social Value Portal.

    Typically, it looks like this: firstname.lastname@socialvalueportal.com.

    If you have forgotten your username, you can contact our customer support team.

    I am getting an error when trying to log in.

    Please take a screenshot of the error and send it, along with your query to our customer support team.

    Why have I not received an email?

    Sometimes your inbox filters emails from us through to a junk or spam folder, so you might want to check there first. If you still can’t find the email, please contact our customer support team.

    Join us!

    How do I become a member?

    To discover how your organisation will benefit from membership, and how you can join, please get in touch to set up a call with one of our specialists.

    How do I access my free trial?

    To find out how you can try Social Value Portal to measure Social Value, register for a free account here.

    Do suppliers have to pay?

    If you are bidding for a project, there is no charge to use the Workspace to register and make your Social Value submission.

    Once the contract for a project is awarded, there will be an annual fee for contract management support which is communicated within the project’s tender documentation. This fee is based on a percentage of the contract value and is to be paid by the winning bidder only. You are then provided with further access to the Workspace where you can manage your Social Value delivery throughout the project lifecycle.

    Support

    Do you have a data privacy policy?

    Here's our Privacy Policy.

    Do you have terms and conditions of use?

    Here are our terms and conditions.

    Helpful resources

    See all news, insights and resources >
    Reports
    Social Value Insights Report
    23 May 24
    Solution
    The Real Estate Social Value Index (RESVI)
    09 May 24
    1 mins
    Article
    Earth Day 2024: How Social Value protects and renews our planet
    30 Apr 24
    2 mins
    Solution
    Local Needs Analysis: Dynamic Data Hub
    10 Apr 24

    Book a discovery call

    Ready to make your Social Value count?

    Book a 30-minute session with a Social Value specialist today.

    Book now
    Speak to sales: 0203 747 6555

    The people, platform and programmes that support organisations to measure, manage and report on the social, economic, and environmental benefits they contribute to society.

    Making Social Value Count TM

    All rights reserved. ©Social Value Portal 2024

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