We are deeply saddened by the tragic loss of life in Ukraine. Our thoughts are with those most impacted by this conflict.
In moments of crisis, mobile connectivity is a lifeline. It is our link to loved ones when we need to tell them that we are safe and check that they are too. A mobile phone is the quickest way to call for help. And to help find vital information.
The global pandemic showed us how mobile and telecom services keep our economies moving forward, with access kept open to essential services such as health and education.
Since the start of the war, mobile network operators have come forward with mobile and digital assistance.
For example, they are providing free mobile services such as SIMs, mobile roaming, calls, and texts, as well as charitable donations. In this evolving situation, we are sharing updates from our members about their humanitarian response.
Latest Updates
EU and Ukrainian operators continue to help refugees from Ukraine stay connected
Friday 3 February, 2023 | Latest News | News | Ukraine response
Ukrainian and EU operators have signed a new statement to prolong voluntary measures that have been allowing affordable or free calls between the EU and Ukraine. Under the updated Joint Statement, signatories have renewed and extended the framework to continue to voluntarily ...
Joint Statement by EU and Ukrainian Operators to Help Refugees from Ukraine Stay Connected – Extended
Sunday 10 July, 2022 | Ukraine response | What's New
Update: In July 2022, the European Commission asked European and Ukrainian mobile operators to extend the Joint Statement on connectivity to support Ukrainian refugees. Under the renewed three-month commitment, signatories will continue to voluntarily and bilaterally lower ...
In moments of crisis, mobile connectivity is a lifeline
Tuesday 21 June, 2022 | News | Ukraine response
Watch the Ukraine support message by the GSMA, recorded for the Digital Assembly 2022.
Ukraine Support Actions by the European Mobile Operators | Interactive Map
Wednesday 6 April, 2022 | News | Ukraine response
This map shows voluntary measures European mobile network operators (MNOs) are implementing to provide communications assistance to the people affected by the war in Ukraine. It was developed using data from Cullen International (Table 1 and Table 2). For more information ...
GSMA Response to the Ukraine Crisis
Thursday 10 March, 2022 | GSMA Europe Blog | Latest News | News | Ukraine response | What's New
We are deeply saddened by the tragic loss of life in Ukraine. Our thoughts are with those most impacted by this conflict. In moments of crisis, mobile connectivity is a lifeline. It is our link to loved ones when we need to tell them that we are safe and check that they are ...
Industry Chiefs Unite in Troubled Times
Monday 28 February, 2022 | Ukraine response
Industry bosses underlined the need for ethical leadership during periods of turmoil and the use of technology to advance society, as the ongoing war in Ukraine provided a sobering backdrop from MWC22 Barcelona’s opening keynote.